1. Introduction

This Privacy Policy explains how Renuka Silver may collect, use, store and protect information when you visit our website, create an account, place an order, contact us or use our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

When you use our website or purchase our products, we may collect information necessary to provide our services.

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• Order and purchase information
• Payment-related information required to process transactions
• Information you provide when contacting customer support
• Return or exchange information
• Information voluntarily provided through forms on our website

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website or service providers.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate browsing activity
• Referring website or page
• Technical and diagnostic information

This information may be used to improve website performance, security and user experience.

4. How We Use Your Information

We may use the information collected for purposes including:

• Processing and fulfilling your orders.
• Delivering products to your provided address.
• Communicating with you about your order.
• Providing customer support.
• Processing eligible returns and exchanges.
• Responding to enquiries and requests.
• Improving our website, products and services.
• Preventing fraud and unauthorised transactions.
• Maintaining website security.
• Complying with applicable legal requirements.

5. Order & Customer Information

When you place an order, we may use your name, mobile number, email address and delivery information to process and deliver your purchase.

We may also contact you regarding order confirmation, delivery, payment, return, exchange or other matters directly related to your purchase.

6. Payment Information

Payments may be processed through third-party payment gateways or payment service providers.

Renuka Silver does not intend to store sensitive payment credentials such as complete card numbers, CVV numbers or banking passwords on its own website unless specifically required and lawfully permitted.

Payment providers may process payment information according to their own privacy policies and security practices.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to help provide essential website functionality and improve your browsing experience.

Cookies may be used for purposes such as remembering preferences, maintaining sessions, analysing website usage and improving website performance.

8. Sharing of Information

We do not intend to sell your personal information to third parties.

Information may be shared with trusted service providers when necessary to provide our services, including:

• Courier and delivery partners.
• Payment gateway and payment service providers.
• Website hosting and technology providers.
• Communication and customer-support providers.
• Service providers assisting with website functionality.

Such information will generally be shared only to the extent reasonably necessary for the relevant service or purpose.

9. Legal Requirements

We may disclose information where reasonably necessary to comply with applicable laws, legal processes, court orders, government requests or to protect our legal rights and legitimate interests.

10. Data Security

Renuka Silver takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, process orders, maintain business records, resolve disputes, prevent fraud or comply with applicable legal and regulatory requirements.

12. Customer Communications

We may contact you through email, phone, SMS, WhatsApp or other available communication methods regarding your orders, account, delivery, payment, return or exchange requests.

Where applicable, promotional communications may be sent according to your preferences and applicable requirements.

13. Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites and services.

Renuka Silver is not responsible for the privacy practices, security or content of third-party websites. Customers should review the privacy policies of those services before providing personal information.

14. Children's Privacy

Our website is intended for general customers and is not knowingly designed to collect personal information from children without appropriate consent where required by law.

15. Your Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction or deletion of certain information.

Requests may be subject to verification and applicable legal or business requirements.

16. Updating Your Information

If you believe that information associated with your account or order is incorrect, you may contact us and request that the information be corrected, subject to applicable verification.

17. Changes to This Privacy Policy

Renuka Silver may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

18. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Renuka Silver.

Email: contact@renukasilver.com