1. 7-Day Return & Exchange Period

At Renuka Silver, eligible products may be returned or exchanged within 7 days from the date of delivery, subject to the conditions mentioned in this policy.

Customers must contact Renuka Silver within the applicable 7-day period if they believe that their product has an eligible issue.

2. Video Required for Return or Exchange

For any return or exchange request based on a product issue, the customer must provide a clear video of the jewellery and the issue to Renuka Silver.

3. What Qualifies for Return or Exchange?

Return or exchange requests are considered only for eligible product-related issues and are subject to verification by Renuka Silver.

• Product received damaged.
• Product received defective.
• Wrong product received.
• Other verified product-related issues accepted by Renuka Silver.

Every return or exchange request is subject to inspection and approval.

4. Reasons That Are Not Eligible

5. Return Options

If an eligible return is approved, the customer may choose between an exchange or a monetary refund, subject to this policy.

6. Refund Amount

If the customer chooses a monetary refund, the making charge is non-refundable.

The original courier/delivery charge paid for delivering the product to the customer is also non-refundable and will be deducted from the refund amount.

7. Exchange Policy

If an eligible return is approved and the customer chooses an exchange, another eligible jewellery item may be selected.

• The replacement item must be available.
• Delivery charges for the new item will be charged separately to the customer.
• Coupon codes and promotional discounts cannot be applied to exchange items.
• If the replacement item has a higher applicable value, the customer must pay the difference.

8. Condition of Returned Jewellery

Approved returned products must be returned in their original condition and must be suitable for inspection.

• The jewellery must not have been damaged by the customer.
• The jewellery must not have been modified or altered.
• The jewellery must not show signs of misuse or excessive wear.
• Original packaging should be retained where applicable.
• Tags, certificates and other included items should be returned where applicable.

Any product that has been damaged, altered, engraved or misused after delivery may not qualify for return or exchange.

9. Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect product, please contact Renuka Silver as soon as possible and within the applicable 7-day period.

A clear video showing the product and the issue will be required for verification. Renuka Silver may request additional information, photographs or videos before approving the request.

10. Please Check Before Purchasing

We strongly recommend checking all product information before placing your order, including:

• Design
• Size
• Weight
• Product specifications
• 925 Sterling Silver details
• Price
• Available product options

If you are unsure about any product information, please contact Renuka Silver before placing your order. Our team will be happy to help you make an informed purchase.

11. Making Charges

The price of jewellery may include making charges associated with manufacturing, designing and finishing the product.

Making charges are non-refundable. When a monetary refund is approved, the applicable making charge will be deducted from the refundable amount.

12. Delivery Charges

The original courier/delivery charge paid for delivering the order to the customer is non-refundable.

For an exchange, the delivery charge for sending the replacement product will be payable by the customer.

13. Coupon Codes & Exchange

Coupon codes, promotional discounts and special offers used on the original order are not applicable to exchange items.

14. Non-Eligible Returns

A return or exchange may be rejected where:

• The 7-day return period has expired.
• The required product video has not been provided.
• The product issue cannot be verified.
• The customer simply does not like the product.
• The customer has changed their mind.
• The customer no longer wants the product.
• The product has been damaged, altered or misused.
• The product has been modified or engraved after purchase.
• Required product components or packaging are missing where applicable.
• The returned product does not match the product supplied by Renuka Silver.