1. About Renuka Silver

Renuka Silver is an online jewellery store offering 925 Sterling Silver Jewellery to customers across India.

Our collections include elegant silver jewellery for everyday wear, special occasions and gifting.

2. Acceptance of These Terms

By using this website or purchasing any product from Renuka Silver, you agree to comply with these Terms & Conditions and all applicable policies published on our website.

If you do not agree with these terms, please do not use our website or place an order.

3. Products & 925 Sterling Silver

Renuka Silver offers 925 Sterling Silver Jewellery. Sterling silver generally contains approximately 92.5% pure silver, with other metals used to provide the strength and durability required for jewellery.

Product details, specifications, weight, dimensions, design, finish and appearance may vary between individual products.

4. Product Images & Display

We make reasonable efforts to display our jewellery, product images and descriptions accurately.

However, slight differences in colour, appearance or finish may occur because of photography, lighting, screen settings and other technical factors.

5. Product Prices

Product prices displayed on the website may change from time to time without prior notice.

The applicable product price will generally be the price displayed when the order is successfully placed.

Applicable taxes, including GST where required, may be included in or added to the displayed price.

6. Orders

When you place an order, you are submitting a request to purchase the selected product or products.

Renuka Silver reserves the right to accept, reject or cancel an order in circumstances including:

• Product availability issues.
• Incorrect product pricing.
• Incorrect product information.
• Technical or website errors.
• Suspected fraudulent or unauthorised transactions.
• Incorrect or incomplete customer information.
• Other circumstances requiring order cancellation.

7. Customer Information

Customers are responsible for providing accurate and complete information when placing an order.

This may include:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• Other information required to process the order

Renuka Silver is not responsible for delivery problems, delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Payment

Payments may be processed through the payment methods and payment gateways made available on our website.

Customers are responsible for providing valid payment information and completing the payment required for their order.

Payment processing may be handled by third-party payment providers and may be subject to their own terms and policies.

9. Shipping & Delivery

Renuka Silver aims to dispatch and deliver orders within the estimated delivery period communicated during the ordering process.

Delivery timelines may be affected by courier delays, weather, public holidays, festivals, transportation problems, remote locations, incorrect addresses or other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed unless specifically stated otherwise.

10. Return & Exchange

Renuka Silver provides a 7-day return and exchange facility for eligible product-related issues, subject to the conditions of our Return & Exchange Policy.

Customers must provide the required product video when requesting a return or exchange for a product issue.

Change of mind, personal preference, simply not liking the product, or no longer wanting the product are not eligible reasons for return or exchange.

11. Exchange Conditions

If an eligible return is approved and the customer chooses an exchange, the replacement product must be available for exchange.

• Delivery charges for the replacement item will be payable by the customer.
• Coupon codes are not applicable to exchange items.
• Promotional discounts from the original order cannot be reused on exchange items.
• Any applicable difference in product value must be paid by the customer.

12. Jewellery Care

Sterling silver may naturally tarnish or change appearance over time due to exposure to air, moisture, sweat, perfumes, cosmetics, chemicals and other environmental factors.

Customers should follow appropriate jewellery-care practices and store their jewellery properly when not in use.

Normal tarnishing or changes caused by exposure, improper storage, improper cleaning or general wear are not automatically considered manufacturing defects.

13. Customised & Personalised Products

If Renuka Silver offers customised or personalised jewellery, customers are responsible for checking and confirming all customisation details before placing the order.

Customised or personalised products may have different cancellation, return or exchange conditions where applicable.

14. Website Use

Customers agree to use the Renuka Silver website only for lawful purposes.

You must not:

• Use the website for unlawful activities.
• Attempt to gain unauthorised access to website systems.
• Interfere with website security or functionality.
• Upload malicious code or harmful content.
• Copy or misuse website content without permission.
• Use the website to conduct fraudulent activities.

15. Intellectual Property

All Renuka Silver branding, logos, photographs, product images, graphics, text, designs, layouts and other website content are owned by or used with permission by Renuka Silver unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish or commercially use our website content without prior written permission.

16. Third-Party Services

Our website may use third-party services including payment gateways, courier and delivery partners, analytics services, communication providers and other technology services.

These services may be governed by the respective third party's own terms, conditions and privacy policies.

17. Website Availability

We aim to keep the website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, hosting issues, internet failures or other circumstances.

Renuka Silver does not guarantee that the website will always be available without interruption or error.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Renuka Silver shall not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Force Majeure

Renuka Silver shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, strikes, government restrictions, transportation disruptions, technical failures, public emergencies or other unforeseen events.

20. Changes to These Terms

Renuka Silver may update these Terms & Conditions from time to time to reflect changes to our services, policies or applicable requirements.

Updated terms will be published on this page with a revised effective or updated date.

Continued use of the website after updated terms are published constitutes acceptance of the updated terms, subject to applicable law.

21. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter, subject to applicable law.

22. Contact Renuka Silver

If you have any questions regarding these Terms & Conditions, our products, orders, returns or exchanges, please contact us.

Email: contact@renukasilver.com